Refund & Return Policy

Thank you for supporting our small business!

Custom & Personalized Items

Due to the personalized nature of our custom photo magnets, all sales are final. We cannot accept returns, exchanges, or offer refunds for buyer's remorse, a change of mind, or issues resulting from low-resolution photo uploads provided by the customer.

Damages & Issues (7-Day Guarantee)

Your satisfaction is very important to us! If your order arrives damaged in transit, has a verified manufacturing defect, or if you receive the wrong item, please contact us within 7 days of delivery.

Please reach out to us at hello@pressedmoments25.com with your order number and clear photos showing the issue (and the outer packaging, if damaged). Upon review, we will gladly process a free replacement (remake) at no additional cost to you.

Order Cancellations & Changes

Because our production process begins shortly after your order is placed, any cancellation requests or changes to your photos must be made immediately. Once an order has entered the printing and production phase, it can no longer be modified or canceled.

Contact Us

If you have any questions or concerns about your order, please email us at hello@pressedmoments25.com—we’re always here to help!